[CBQMTA] FUNCTIONAL LANGUAGE TIẾNG ANH HỌC PHẦN 3 HỆ CHẤT LƯỢNG CAO

[CBQMTA] FUNCTIONAL LANGUAGE TIẾNG ANH HỌC PHẦN 3 HỆ CHẤT LƯỢNG CAO

GIÁO TRÌNH BUSINESS PARTNER

UNIT 1

Exercise 1: Complete the table with these phrases: 

a. Could we help you [with that]?

b. We both want to [go forward with this].

c. I like your suggestion to [get more data].

d. One way to solve this is [just] to [send our analyst].

e. To be honest, I feel [a little] worried [about your proposal].

f. I understand what you’re saying about [distributors]

Answer key:

1. b
2. d
3. e
4. f
5. a
6. c

Exercise 2: Match each phrase (a–j) with one of the tips (1-8)

1. Approach people proactively and enthusiastically, and present useful information about yourself.

2.  Ask questions to show you are open and curious.

3. Find common points to build the relationship between yourself and others.

4. Volunteer to begin the round of personal introductions to create a positive mood in the room.

5. Build trust in yourself by giving details about your role, expertise and experience. 

6. Show commitment and say something positive about working with the people in the room in the future. 

7. Clearly show interest in what people have said during your first meeting with them. 

8. Say goodbye to everyone. Offer support and express positive feelings about meeting again in the future. 

a. I really liked what you said about [your approach to projects in Portugal].

b. I’m happy to start [the introductions].

c. I’m [Sue], from the [London] office.

d. Oh really? Me, too.

e. My current job is [Head of Financial Controlling in the UK].

f. If you need any help with [tickets for the theatre …], just let me know.

g. So do you [both] work [in local fi nance teams]?

h. I know what you mean!

i. I joined [Hansens at the beginning of last year].

j. I’m really delighted to [be part of this team]

Answer key:

1. d
2. g
3. h
4. b
5. i
6. j
7. a
8. f

Exercise 3: Use phrases a–h to complete the personal presentation below.

a. the job is quite stressful

b. if you need my help in any way

c. the main task was

d. I’m proud to be involved

e. I’m based in

f. I used to work on

g. it’s going to be great working with you again

h. I’m now responsible for implementing

So, my name’s Mike Foley and 1 ______ the New York office. I’ve been with the company now for around five years. I’ve always worked in IT. In the past, 2 ______ the service desk, that was my first job, mainly just for our U.S. operations. 3 ______ troubleshooting some of the more complex issues. Since last year, I’ve been working far more internationally, mainly on projects, as 4 ______ new software solutions at Group level. What else? OK, I have to travel quite a bit; probably 30 percent of my time is on the road to the USA, Canada and Latin American locations. I really enjoy it, but 5 ______ at times. I have to say, I’m really excited to be working on this project. I know a couple of you, and 6 ______ I guess we all understand that this is a really important project for the company, and 7 I’m proud to be involved Just finally, 8 ______, don’t hesitate to ask. I’m here to collaborate. Thank you very much!

Answer key:

1. e
2. f
3. c
4. h
5. a
6. g
7. d
8. b

UNIT 2

Exercise 1: Complete the extract from a sales team meeting using phrases from the box below:

Manuela: Tom, how are sales?

Tom: Not good. We’re around 25 percent down on target.

Manuela: So, we need to increase sales. (1) ______ do? Jack?

Jack: (2) ______ organise a special promotion? Customers like discounts.

Tom: I’m not sure. (3) ______ we’ll damage our margin. I prefer to cut staff.

Hugo: (4) ______ Tom said about margins, why not talk to our suppliers and ask

for a special discount? That could pay for the promotion.

Manuela: Good idea. OK, (5) ______ that first? Jack, could you look into it more

and report back?

Answer key: 

1. What do you think we should
2. Why don’t we
3. If we do that, then
4. Just picking up on what
5. So shall we try

Exercise 2: During the meeting: Referring to agreement/disagreement and Managing how long people speak

Match the beginnings and endings of these sentences.

1. I agree [budget] is really important, but I want to
2. I think we actually agree that [there are good options for change here],
3. I realise that we (still) have different
4. Can I stop you there? [Buy-in) is
definitely important, but I’m
5. It seems that there’s a consensus

a. afraid [time is pressing and we need to come to a decision …]
b. views on [some points].
c. [to reduce spending on soft skills training).
d. but [there are still a lot of details to work out …]
e. come to that [a little later/in a separate meeting]

Answer key:

1. e
2. d
3. b
4. a
5. c

Exercise 3: Ending the meeting

Complete the phrases with the words in bold.

recap          proposal              progress          step          round

Referring to follow-up actions 

Perhaps the next 1____  would be to [look carefully at some of the risks].

My 2______ would be that [you two work together on this]

I’ll email 3____ [some possible timings for the next meeting].

Summarising and closing

So, just to 4____ everything, …

I think we have made really good  5_____

Answer key:

1. step
2. proposal
3. round
4. recap
5. progress

Exercise 4: Complete the table using the words in bold.

therefore     important      could       vital      request   interested

Requests:

l am writing to 1 __________ some more professional training.

I would 2________ like to attend ….

Please 3_______ you let me know if …

Reasons

As | have just become project leader, it is 4__________ to attend a leadership course.

It is 5________ to develop my skiIls, so that I can manage the team effectively.

Because registration closes soon …

I am 6_______ in developing my skills for dealing with conflict.

Answer key:

1. request
2. therefore
3. could
4. vital
5. important
6. interested

Exercise 5: Choose the function for the following phrases.

1. Would it be possible for me to do a course? 
2. I would appreciate it if I could … 
3. I start work in Spain soon so I need to study Spanish.
4. I have just been promoted to manager so …
5. I do not have enough experience in this area. 
6. It would be very helpful if I could attend a course.

Answer key:

1. request
2. request
3. reason
4. reason
5. reason
6. request

UNIT 3

Exercise 1: Match the phrases in bold with the categories a–g. Two phrases match one category.

1. I think we should continue to help the guys locally/ invest in new technology/ focus on training.
2. This is simply too high/ expensive/ labour intensive
3. I’m really happy with the progress we’ve made in a number of areas/ with the advertising campaign/ in expanding our market share.
4. I’m not sure that we’ll be able to continue with local production / meet our targets / achieve what we wanted.
5. I’m very disappointed with the fist quarter number/ or lack of progress/ the customer feedback.

1. We have to find a new approach to this/ deadling with disagreements/ marketing going forwards.
2. To be fair, we’re only a little over budget/ behing schedule/ below target.
3. I’m sure that we can turn this around and get production up to standard/ hit our targets/ get back on track.

1. Highlight positives
2. Minimize negatives
3. Emphasize negatives
4. Show confidence
5. Express doubt
6. Support current strategy
7. Propose changes

Answer key:

1. f
2. c
3. a
4. e
5. c
6. g
7. d
8. b

Exercise 2: Match the sentence beginnings (1–8) with the endings (a–h)

1. Overall, I think things have gone
2. We just haven’t made enough
3. But I’m extremely confident that we
4. I don’t see how this
5. I think we simply need to keep
6. The market response was
7. Of course, there will be a few
8. I really think it’s time to

1. can work.
2. will achieve our targets.
3. setbacks and challenges.
4. very well.
5. look at alternative solutions.
6. not what we were hoping for.
7. doing what we’re doing.
8. progress in growth areas.

Answer key:

1. d
2. h
3. b
4. a
5. g
6. f
7. c
8. e

Exercise 3: Complete the phrases with the words below.

clarify 

correctly

follow understanding

go over 

refer 

right

unsure

You would like clarification

There are a couple of things I’d like to 3_______.

Just to confirm, [what’s the target amount]?

I’d like to double-check [something/ that].

You didn’t understand or didn’t follow the logic of what was said

I’m having a little difficulty 2____ [the concept of ‘overall strategy’].

Sorry, I don’t  3_____ . [What are ‘margins’?]

Can I talk you through the points I’m 4____ of?

I don’t knw if my notes are 5____. I wrote down… .Is that correct?

Can you  6____ that again for me?

You can’t remember the information

If I remember 7____. [I think we use …]. Is that right?

Could you remind me [what you said about …]?

You didn’t hear or there were technical problems on the call

Sorry, I didn’t catch that. Could you say it again?

I lost you for a second. Could you [repeat that, please]?

The sound went for a moment. Would you mind [saying that last bit again]?

You would like speciffic details 

Tell me, what exactly do the figures in column L 8_____ to?

More specifically, [what’s the margin on this]?

Answer key:

1. clarify
2. understanding
3. follow
4. unsure
5. right
6. go over
7. correctly
8. refer

Exercise 4: Paraphrasing means expressing what somebody has said using different words. Match each sentence with its paraphrased equivalent.

1. The meeting is going to last all morning
2. The EBIT is too low at the moment.

We have to change that.

1. The timeline is across the top of the spreadsheet and the products are down the side.
2. We simply don’t have enough staff at that moment and need more support.
3. This first half year will see our product line increasing by 50 percent.

1. What you’re saying is the columns are for weeks and the rows are for product lines.
2. OK, so that means we won’t be finished before 11 a.m
3. In other words, we’re going to launch four new products before the summer. 
4. If I understood you correctly, you want to hire another salesperson.
5. Putting it differently, we need to increase our margins, right?

Answer key

1. b
2. d
3. a
4. d
5. c

Exercise 5: Complete the table using the words in the box.

cause

caused

coming

down

fell

making

 mixed

raise recovery 

result

Overview/ IntroductiOn

2018 was a year of 1____ results and challenges.

The last year has seen the company 2___ may tough decisions.

Reasons

The problems were 3____ by the strength of the dollar. 

This was largely as a 4____ of our entry into the Asian market.

Positive aspects

After a steady 5____ over two quarters, we achieved good results.

We were able to 6____ our annual dividend by 2%.

Negative aspects

Sales 7____ by 5% in the second quarter.

We posted sales of $128 million, 8____ 5% on the previous year.

Future outlook

This gives us 9____ to be optimistic.

The forecast for the 10____ year looks promising.

Answer key:

1. mixed
2. making
3. caused
4. result
5. recovery
6. raise
7. fell
8. down
9. cause
10. coming

UNIT 4

Exercise 1: Complete the table with these phrases.

a Let [her] finish [what she is saying / the point she is trying to make], please.

b [I think] that’s really outside the scope of the [meeting/ agenda/ brief]…

c Can we slow down a little?

d Can I stop you [for a second/ just there/ for a moment]?

e We can come back to [the brand topic/ the issue of dates] later.

f I’d like to stick to the agenda [and look at advertising first].

Answer key

1. b
2. f
3. d
4. a
5. e
6. c

Exercise 2: Matching

a. Introduction or purpose statement

b. Brief summary of problem

c. Solution to problem

d. Plan, costs and schedule

e. Conclusion

1. The new technology would enable us to …. 

2. In order to solve this problem we need to …

3. This proposal evaluates the use of … 

4. Deliveries have failed to arrive on time. 

5. It is expected that the initial costs would be … 

6. In conclusion, we feel that …

7. The proposal aims to assess … 

8. The equipment could be installed immediately. 

9. To sum up, it is recommended that … 

10. The most efficient option would be … 

Answer key

1. c
2. c
3. a
4. b
5. d
6. e
7. a
8. d
9. e
10. c

Exercise 3: Complete the table with these extracts.

a How about [if we lift the blockage untiL 10 p.m.]? e Firstly, telLme about how this

Would that work? situation affects you.

b Yes, I think I can make that happen. f What are your priorities?

c How would you feel about [having an extension]? g Let me make sure fully

d Yes, [I suppose] I can agree to that. unđerstand your perspective.

Answer key:

1. 3
2. 4
3. 2
4. 4
5. 1
6. 2
7. 1

Exercise 4: Match the sentences with the categories (a–e).

a Introduction or purpose  d Plan, costs and schedule

b Summary of problem e Conclusion

c Solution to problem

1 To sum up, we recommend further study. ___

2 This proposal evaluates the possible use of robots. ___

3 Recently, we have seen a dramatic fall in profits. ___

4 I, therefore, recommend that we accept the offer. ___

5 In order to solve this problem, we need more staff. ___

6 I propose that we move production to Korea. ___

7 The new equipment could be installed next month. ___

8 The most efficient option would be to send someone to negotiate with them. ___

Answer key:

1. e
2. a
3. b
4. e
5. c
6. a
7. d
8. c